Keeping Customers Happy
Service Training and Resources
Happy customers are the lifeblood of the spa retailer. We provide extensive training and support for your service technicians.
- PRE-DELIVERY GUIDES ensure that the spa buyer and electrician know exactly how to prepare for delivery of the spa.
- SERVICE TRAINING SEMINARS teach how to efficiently make any needed repairs.
- The complete WARRANTY "HOW-TO" GUIDE makes our warranty policies and procedures easy to understand.
- Our "911 TECHNICAL HOTLINE" provides a direct link between the service tech on a jobsite and a Watkins Manufacturing Technical Advisor.
Caldera Diagnostic Resource™
This online service program provides a central resource for service technicians.
It includes:
- Part library with every major spa part
- Embedded spa manuals for detailed requirements
- Diagnostic tool for troubleshooting
This program will increase service quality and put you above the competition!