Fulfillment and After-Sale Care

Order Fulfillment

We know that once you’ve made the sale, it is critical to be able to deliver the spa as quickly as possible. This not only makes for happy customers, it’s also very good for cash flow!

• Even in peak season our lead times typically run about ten working days from order confirmation to shipment. Our exceptional production capacity ensures that we can easily accommodate substantial sales growth.
• Because all Caldera spas are shipped in enclosed trailers, freight damage is virtually eliminated. What’s more, accessories, chemicals, marketing materials and service parts are shipped free on trucks with your spa orders.

Service Training and Resources

Happy customers are the lifeblood of the spa retailer. That’s why we provide extensive training and support for your service technicians.

• Comprehensive Pre-Delivery Guides ensure that the spa buyer and electrician know exactly how to prepare for the spa to be delivered.
• Service Training Seminars provide opportunities to learn to efficiently make any needed repairs.
• An in-depth Technical Service Manual contains step-by-step troubleshooting and repair procedures as well as exploded view parts listings. This manual is available on CD-ROM and updates can be accessed online via the Caldera Dealer Extranet.
• The complete Warranty "How-To" Guide makes our warranty policies and procedures easy to understand. Warranty claims are paid by check each month.
• Our "911 Technical Hotline" provides a direct link between the service tech on a jobsite and a Watkins Technical Advisor. This Hotline is staffed from 6:00 am to 5:00 pm (PST) to accommodate the needs of dealers all across North America.